Refund Policy | Promptrr.io

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At Promptrr, we are dedicated to ensuring that every prompt you purchase not only meets but exceeds your expectations. We understand, however, that there may be occasions when a prompt doesn’t fully align with your needs. In these instances, we offer a supportive and straightforward refund process.

Refund Eligibility:

You are eligible to apply for a refund under the following conditions:

  • The refund request is made within 14 days of the original purchase date.
  • You believe the prompt does not satisfy your requirements or match its description.

How to Request a Refund:

  1. Email Request: To initiate a refund, please send an email to [email protected] with your order details and a brief explanation of why the prompt did not meet your needs. Please include “Refund Request” along with your order number in the subject line for faster processing.
  2. Evaluation Process: Upon receiving your request, our team will conduct an internal evaluation of the prompt in question. This process may involve discussions with the vendor who created the prompt to better understand the situation.
  3. Refund Decision: Based on our evaluation, we will determine if your refund request meets our criteria. Our aim is to ensure fairness to both our customers and vendors.
  4. Processing Time: If your refund is approved, please allow 4-5 business days for the refund to be processed. The refund will be issued to the original method of payment.

Additional Information:

  • We reserve the right to decline a refund request if it does not comply with our policy or if the prompt has been used extensively before the refund request.
  • We appreciate your understanding that this policy is in place to ensure that both creators and users of Promptrr are treated fairly.

Questions?

If you have any questions about our refund policy or need assistance with your refund request, please don’t hesitate to contact us at [email protected]. Our support team is here to help!

Thank you for choosing Promptrr. We’re committed to providing you with high-quality prompts and a positive experience on our platform.